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As a Certified QuickBooks ProAdvisors, we act as a "Help Desk" for
training and support for QuickBooks software. We provide assistance in
installing QuickBooks software and setting up your company files. It is
important that your QuickBooks files be set up correctly with initial balances
and other key data. If your requirements are unique, we will adapt QuickBooks to
your needs.
The remote connectivity of data sources and the
ability to remotely access critical data and systems is a defining
characteristic of modern computer technology.
At Speller & Company, we leverage the power of remote technologies to
better meet your accounting technology consulting needs, and we do so in a way
that is both more convenient and more affordable than if we had to drive to your
office every time you need our help. We work with our clients to find the
perfect balance between the time we work with you onsite - at your business -
and the time we work with you remotely from our office.
Remote Technologies We Use to Support QuickBooks Users
• WebEx Desktop Sharing. QuickBooks has a partnership with WebEx - and
powerful and secure Internet conferencing and desktop sharing application. As
QuickBooks ProAdvisors, we have a special subscription to WebEx that allows us
to connect to all of our clients' computers without you incurring any cost. This
tool is so powerful, you don't have to install any software for us to connect to
your computer, and we can make this connection to your computer if you simply
click a link in an email we send you - it is that simple! After we connect to
your computer, we can view or control any application on your computer. We use
this technology to provide onsite training services, to work through support
issues, to answer QuickBooks questions, to obtain copies of your QuickBooks data
file - all while you watch and interact with us - and all while you are sitting
at your own desk.
• Windows Terminal Services If you run Windows 2000 server or 2003
server, we can often use a Remote Desktop Connection to connect directly to your
server from our computers. Unlike the WebEx Desktop Sharing option above, you
cannot see what we are doing while we are connected to your server using this
technology. However, this type of connection is very fast, allowing our
consultants to do extensive work on your QuickBooks data file as effectively as
if we were at your office. If you purchase Terminal Server licenses, multiple
people from our office as well as your offsite employees can all connect to your
server - and therefore to your QuickBooks data - simultaneously. When you
consider that several people can all access your QuickBooks data at the same
time from several different offsite locations, it is easy to see the flexibility
and power of this type of connection.
• Email is a preferred way to submit questions and to report
QuickBooks problems for many of our clients. Our clients benefit from a written
reply - a reply that they can print and/or store on their computers for future
reference. As necessary, we even include screenshots from QuickBooks to support
our answers. This is especially helpful when the solution to your QuickBooks
issue involves performing multiple steps. If your issue is too complex to solve
through an email reply, we will respond to your email with a phone call and, as
necessary, by connecting to your computer using WebEx.
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